040: Remote Support Workflows and Coverage when Traveling

Recorded live March 4, 2014Topics:- Rumpus FTP server- Device Enrollment Program; there goes 15 minutes billable/device… leaving more time for client face-time?- remote support and workflows for being away from the office, either at a conference or on holiday- Wi-Fi quality in hotels when traveling- timing vacations as extended weekends instead of full weeks to minimize downtime- teaming up with local consultants for backup coverage; filtering incoming requests in your absence- away messages and advance notice for clients; why shake the hornet's nest?- SendLater plugin- going off the grid for a day... or nine… I took nine.- subcontractor rates; professional courtesies- SIMporium.com- representing the contracting company, or generically Apple, or explaining the coverage arrangement between the consultants to the client- sharing secure notes with trusted partner consultants; e.g. MonkeyBox.com- monitoring client machines with Watchman Mon