013: Easing into Managed Services with Allen Hancock

Joe, Jerry, and Sam are joined by Allen Hancock of The Orchard Solutions and Watchman Monitoring to discuss Allen's "hybrid" Managed Services model.  Allen offers a "Personal Support" option including unlimited quick phone calls and emails for $25/month per person.Topics:- Sam discusses some of the stresses associated with Apple Professional Services (APS) projects; normally as consultants we have flexibility and can work directly with clients to address unforeseen issues; but in the case of APS, due to travel and other agreements, APS gigs must be completed in the allotted timeframe which adds pressure- Sam updates us on his hiring process; interested consultants in the CT-NY-NJ area should contact @IAMSamValencia- Jerry reports difficulty with Find My Mac on machines with a static IP address; to be continued- Jerry brings up the pitfalls of full disk encryption using FileVault 2 on an unattended server; in case of an unexpected or soft res