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CallTalk Radio

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Get Best Practices from Industry Experts in an open disussion format.

All Tracks from CallTalk Radio

From Insight to Impact: Unlocking Value Force Multipliers in CX cover

From Insight to Impact: Unlocking Value Force Multipliers in CX

CallTalk Radio

1y ago31:520

#Enterprise cx leaders #Contact center #Call center #Force Multipliers

Women in Contact Center Leadership – The Power of Community cover

Women in Contact Center Leadership – The Power of Community

CallTalk Radio

2y ago30:22

Practice on AI, not Humans: How AI-Powered Simulation Training Empowers Your Human Agents to Succeed

CallTalk Radio

2y ago32:29

How to Turn Rookie Contact Center Hires into All-Stars cover

How to Turn Rookie Contact Center Hires into All-Stars

CallTalk Radio

2y ago31:25

Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan cover

Getting Really Good at WFH and Hybrid Work | Guest: Michele Rowan

CallTalk Radio

2y ago33:59

Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls cover

Replacing Surveys with Sentiment Arc: What I learned from analyzing 29,000 calls

CallTalk Radio

2y ago30:20

Getting the Most out of AI & Automation for Quality Assurance in Contact Centers cover

Getting the Most out of AI & Automation for Quality Assurance in Contact Centers

CallTalk Radio

2y ago26:00

Everything You Want to Know About AI and Contact Centers, But Were Afraid to Ask cover

Everything You Want to Know About AI and Contact Centers, But Were Afraid to Ask

CallTalk Radio

3y ago33:24

Hiring CSRs: Latest on Security Screening and Drug Testing cover

Hiring CSRs: Latest on Security Screening and Drug Testing

CallTalk Radio

3y ago27:23

Bringing Texting to Life in your Call Center cover

Bringing Texting to Life in your Call Center

CallTalk Radio

3y ago31:060

Mindfulness Experience: Moving from Toxic to Terrific... cover

Mindfulness Experience: Moving from Toxic to Terrific...

CallTalk Radio

4y ago32:49

Managing Work-At-Home Agents cover

Managing Work-At-Home Agents

CallTalk Radio

4y ago32:540

When YOU Need the Coaching Agents and Managers Need Coaches to Succeed cover

When YOU Need the Coaching Agents and Managers Need Coaches to Succeed

CallTalk Radio

4y ago34:52

Testing

CallTalk Radio

9y ago4:040

Employee Recognition: Best Practices cover

Employee Recognition: Best Practices

CallTalk Radio

9y ago0:090

CallTalk Radio | Mixes.VuiZ.Net

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#Women in Leadership #Women in leadership roles #Contact center #Call center

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#New hires #Onboarding

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#Work from home #Call center #Hybrid work #WFH

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#Surveys #Caller satisfaction #Customer Service

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#AI #Quality Assurance #Call center #Contact Cetner

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#Hiring #Screening

#Texting in Call Center #Call center #Contact center

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#Customer experience #Leadership #Call center #CX

#WORK AT HOME #Work from home #Managing work at home #Managing work from home

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#Coaching #CX #Cs

#Employee motivation #Employee engagement #Agent motivation #Gamification