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WOM = CE + EE. by Zane Safrit | Mixes.VuiZ.Net
WOM = CE + EE.
By
Zane Safrit
Tags:
#WOM
#Customer Evangelism
#Social media
#WordofMouth
#Engaged employee
WOM = CE + EE.
Zane Safrit
0:00
0:00
Description
Word-of-Mouth = Customer Evangelism + Employee Engagement
We're going to talk about how Word-of-Mouth = Customer Evangelism + Employee Engagement. You can't have one without the other. And any change to one pushes change in the other.
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