Some time ago a colleague told me, "You just talk good." I accepted the compliment AND the awareness that for far too many people, proper English feels like a second language. As we communicate more and more through sound bites - such as emails, quick voicemails, abbreviated text messages and Facebook posts - our infrequent, use of formal and conversational English can cause these skills to weaken. Tonight's episode will focus on helping you build a practice of using sharp communication skills that make your job easier and leave customers delighted to do business with you.
