According to a Houston Better Business Bureau representative, 99% of customer complaints that go through multiple rounds complaint, response and counter-response do so because a company’s policies are not clear to the customer. Tonight’s episode will discuss how you as an employer or business owner can prevent this time, energy and rapport stealing back-and-forth cycle. We will cover tips on identifying potential policy trouble spots and how to be more clear with customers - without damaging the relationship. * Note: WKR will be on Spring Break the week including March 15th.
