Many companies waste resources on Bandaids instead of long-term fixes. If only they would get all leads, supervisors and managers on board with using this communication routine EVERY DAY - real continuous improvement would become part of their culture. Short-term fixes mean you have continuous status quo, trying to bring things back to even. That kind of thinking, decisions and behaviors don't lead to growth. Take notes and start using these 5 questions immediately. Get Catherine's book on Amazon: "LIVE IT! Mastering Positive Attitude Habits - 15 Practical Tips for Managing Your Mindset,": https://www.amazon.com/LIVE-Mastering-Positive-Attitude-Habits/dp/1534666923/ref=sr_1_1?ie=UTF8&qid=1487787483&sr=8-1&keywords=catherine+goggia
