Have you ever had one of those days when you had a clear plan to get a lot of work done, and before you even got to your desk or work station, multiple people approached you to get their needs met? Welcome to leadership! Being able to distinguish between personal needs and practical needs is an important skill. In Episode 31, co-trainer Shawn and I addressed the Key Principles for meeting personal needs. If you haven't listened to that episode yet, be sure to give it a listen after hearing this episode. In this episode you hear several employees who communicate their personal and practical needs. This is your opportunity to practice listening for the two types of needs and recognizing when some needs fit in both categories. This week focus on: 1. Listening specifically to the needs your coworkers express. 2. Identify their needs as either personal or practical - or both. 3. Use the techniques explained in Episode 31 to meet personal needs. 4. Recognize your skill level for meeting
