Well designed and well implemented operational systems help businesses run more efficiently and give end users easier access to order information. This enables them to provide a higher quality of service to their customers but it also means that the corporate system is gathering a lot of raw data. This podcast is an excerpt from a recent webinar about gaining insight into business operations by mining the data corporate systems are so good at collecting. Our guest is Fred Owen, President of MITS, a business intelligence and data mining software company based in Seattle.
