Knowing vs. Doing - When Training is NOT the Answer
Gamification Talk Radio
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Description
With special guest, Jonathan Peters, PhD
Training isn’t always the answer – and yet we offer training solutions for problems that we know are not training related.
There are many reasons why people don’t take action. The question to ask, “Is this a Can’t or a Won’t?”
Basically, there are two types of motivators that cause people to take action – extrinsic and intrinsic. In successful gamification, extrinsic and intrinsic motivators are not polar opposites, but instead, they are co-dependent on each other.
Today, gain insight into how to make sure the target audience has what it takes before you start designing any type of training program.
About Jonathan Peters, PhD: An international speaker and writer, Jonathan has spoken before audiences from Melbourne, Australia to Augusta, Maine. His specialty is marketing and customer experience, helping audiences improve identify what motivates their customers and learn how to speak toward those motivators. Jonathan has authored four books,
