They're at it again... the fake tech support scammers pretending to be from Microsoft and it's because some people still fall for their spiel.  They may claim that you have a malware infection or a Windows upgrade issue now that Windows 7 has been retired.What they are trying to do is keep you on the phone long enough to convince you to run a few tests of your own to prove what they are saying is true.If they convince you to run a diagnostic program, they'll tell you to look for a specific word when the results are displayed.The problem is that the specific word or words that they are having you look for are actually part of the Windows operating system and will always show up.If that convinces you that they are legit, they'll request remote access to help you clean things up.Needless to say, if you fall for this, they'll try to get you to give them a credit card number to cover the service or worse yet, buy an annual protection plan.Here's what you need to understand about the te
