"Employees will do what you want if you have the guts to tell them what you want." Episode Chapters [01:36] When Locations Become Rivals [02:22] Setting Clear Expectations for Teamwork [04:00] Protecting a Consistent Customer Experience [06:59] Addressing Divisive Behavior Directly [09:38] Connecting Teams Across Multiple Locations It doesn't take long for an "us versus them" attitude to develop between departments, locations, or even coworkers. What starts as a few frustrated comments can eventually make people forget they're all working for the same organization. A listener asks Lee Cockerell how to handle a growing divide between two business locations. Throughout Lee's career as a leader with Disney, Marriott, and Hilton he managed multiple teams and locations. In this episode, he shares stories that show why leaders can't simply hope the tension goes away. Setting clear expectations can bring everyone back to a shared purpose. There are several practical ways Lee see success in ke
