201: (Tip) User Experience vs. Customer Experience

Jeannie shares tips and distinctions for delivering an excellent overall customer experience to those who your digital products and services. User experience vs, customer experience: Is there a difference? Your rock star dev team has created an excellent user experience, so why are customers still dropping out on you? If the product or service you offer is digital, you might say “all our customers are users,” so it’s easy to fall into the trap of thinking user experience covers it all. But while they can be similar, there are some critical distinctions!  “A good customer experience model will take every part of that journey into account, including the digital." -@jeanniecw” We’ve seen this many times: digital products that deliver an excellent user experience, while the experience around it needs lots of work! So maybe it’s time to take your developers out of the hot seat and look elsewhere for the answers. Want to make sure your user experience is conducive to the overall experienc